This is another question that comes up when I am working with clients. But perhaps the subtext or nuance to the questions in more recent times is, “why should I invest that much in change management?” It is often not about the cost of any particular services that may be involved. It is usually about the investment of the time of the people impacted by the change, their leaders and their senior leadership, that is being questioned.
I would like to provide three broad perspectives in my answer to this question. The first two have a harder edge business focus, and the third, while still having business impact, has a more humanistic focus.Read More